How On-demand Care Works

At Montana Pediatrics, we believe accessing quality care should be effortless as well as affordable. Our virtual visits ensure convenience, connecting you with expert pediatric care from the comfort of your home, in your car or on top of a mountain – wherever you are.

Discover below how simple it is to access exceptional quality care for your children.


When Are Providers Available?

Monday – Friday
6:00pm – 7:30am
Saturday – Sunday
24 Hours
All Major Holidays
24 Hours

How Tos

Getting Started

Getting Started

You can access virtual visits from Montana Pediatrics using your desktop, laptop, or smartphone, but make sure your device has a camera and microphone.

These virtual visits are made possible through our technology partner, Refyne Connected Care. When you start a virtual visit, you’ll be redirected to their website. Before you can meet with one of our pediatric providers, you’ll need to create a free account with Refyne Connected Care. Don’t worry, no credit card is required.

Create an Account

Creating an Account

The first step in getting care for your child is to create a free account. After creating an account, you’ll then need to add your child as a patient under your account. The account creation process is straightforward. We recommend doing this before your child needs an examination.

To create an account, simply click here.

Starting an On-Demand Visit

Starting an On-demand Visit

Now you’re ready to initiate a virtual visit by click any orange button labeled “Get Care Now” or “Start a Request for a Visit”. When you initiate a virtual visit, you’ll be placed in virtual waiting room. Unlike a normal waiting room, it’s germ free and the wait usually will be for a no more than 5 mins.

Post Visit Checklist

Post Visit Checklist

We’re committed to making healthcare easy for you. After your visit, there’s hardly anything left for you to do. Our providers will circle back with your child’s primary care physician and share visit notes. If necessary, you’ll just need to pick up any prescriptions.

You can contact us any time if you have concerns or questions about your visit.

Payment, Insurance & Financial Assistance

Payment, Insurance & Financial Assistance

Montana Pediatrics will work with insurance plans in the state of Montana as well as Medicaid, and your out-of-pocket costs will be dependent on your specific plan.

Our goal is to provide you with comprehensive accessible care and a positive healthcare experience no matter your insurance standing or ability to pay. If you have any question about whether or not a visit is within your means, reach out to us before or after any visit to learn about how we can reduce or eliminate your bill.

Learn More about Financial Assistance

Frequently Asked Questions

When are you open?

Our goal is to make sure that families with medical concerns for their children are never alone in Montana.

We are available:
Monday – Friday 6:00pm to 7:30am
Saturday – Sunday 24 Hours
Most major holidays 24 Hour

What ages of children are able to use your care?

We are able to see patients from 0-22 years old.

What kind of care should I use Montana Pediatrics for?

If your child is experiencing a true medical emergency, please call 911. Otherwise, a Montana Pediatrics on-demand visit is the perfect place to be for when you’re concerned about your child’s health. We see a wide range of cases every day, including things like stomachaches, colds, fevers, sore throats, pink eye, rashes, bug bites, sprains, scratches, head injuries, and more!

We often hear how surprised parents are by all of the things we can see and treat via telemedicine!

Montana-based providers who specialize in caring for kids – there is no concern too big or too small